Experience
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Senior Support Engineer, Orbitel Technologies
Sep 2021 - Present
Evaluated and began implementing cybersecurity mitigation techniques to align the business with the ACSC’s Essential Eight framework. Acquired a thorough grasp of the Azure platform, including AzureAD and Microsoft Endpoint Manager (Intune). Also, I gained extensive experience hardening systems running Windows 10/11 or Windows Server. Created simple documentation to allow other technical staff to replicate complex procedures, reducing time spent on re-work. Mentored other support engineers, which increased their technical knowledge and promoted sound decision-making. Delivered presentations highlighting changes in the technology landscape that influenced key decision makers’ internal policy direction.
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Service Desk Engineer (Level 3), LogicPlus
Jun 2020 - Sep 2020
As a result of Logicplus’ acquisition of Crackerjack IT, I joined their company. My team’s second in command and the final internal escalation step for difficulties. In this capacity, I was to resolve advanced problems by involving the appropriate internal/external professional resource. I was also the internal VoIP (SIP and 3CX) specialist, with a customer satisfaction rate of 93.3 percent.
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Technical Support Consultant (Level 2.5)
Feb 2020 - Jun 2020 2016
This position helped me to broaden my previous expertise by allowing me to deal with more difficult or time-consuming situations. Planned and completed projects, including Microsoft 365, phone system, server, and file system migrations and network improvements. When developing a project plan, my primary goal is to have no downtime for customers.
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Technical Support Consultant (Level 1 & 2)
May 2018 - Feb 2020
I triaged incoming calls, and I addressed issues such as network failures and password resets. This position introduced me to the Azure platform, network basics, server administration, secure backup configuration, and much more.
Education
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Flinders University of South Australia
2019 - 2025
Elective courses in mathematics and data science complement core topics in computing fundamentals, networks and cybersecurity, computer programming, professional skills, database modelling, and software engineering.
Publications
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The Evolution of Logistical IoT
Jul 2020
A collection of works about the current state and history of the internet of things relating to logistics. Read it here.